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Advantages of call recording

Advantages of call recording

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One of the most important reasons […]

Warning signs your computer has malware

Warning signs your computer has malware

With the rise of eCommerce and online banking, cybercrime has evolved. Like criminals who pull smash-and-grab jobs, they go where the money is. However, unlike bank robbers, cybercriminals do their best to avoid detection by letting malware do the work for them. Viruses and ransomware sneak into PCs to quietly steal passwords, financial credentials, and […]

Boost your new laptop in 5 steps

Boost your new laptop in 5 steps

Laptops may not be the most powerful computers, but the benefits they provide are undisputable. For one thing, they deliver a similar user experience as your huge desktop PC, but much more conveniently and affordably. But before you reap their many benefits, here are five steps you should take before using them to improve their […]

Web design trends you should follow today

Web design trends you should follow today

Many small- and medium-sized businesses (SMBs) nowadays build and maintain their own website to reach more customers. But because a majority of your competitors also have a website, an underperforming site just won’t do. Follow these web design trends to increase web traffic and boost your bottom line. Scrolling Scrolling is a convenient method to […]

What makes hypervisors weak?

What makes hypervisors weak?

Hypervisors have changed the game of cybersecurity. They provide unmatched cyber protection for your data as they keep it in the cloud. However, hypervisors still have vulnerabilities that hackers can exploit. Find out how their weak points can be addressed. A hypervisor is a software application that distributes computing resources (e.g., processing power, RAM, storage) […]

VoIP hardphones or softphones for SMBs?

VoIP hardphones or softphones for SMBs?

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we’ll break down the benefits of each type. What’s a hardphone? A hardphone is a desk phone […]

Tips to monitor employee activities online

Tips to monitor employee activities online

There are a lot of pros and cons when it comes to monitoring your employees online. We’ve put together an honest and transparent list of arguments for and against this practice. And if you decide it is something you want to pursue, we’ve provided some tips for a smooth implementation process. The case for monitoring […]

An SMB’s IT hardware checklist

An SMB’s IT hardware checklist

Imagine going back to the office after a long vacation, only to be greeted by a messy workstation. Frustrating, isn’t it? If your enterprise wants to start a new year working with clean, organized technology, this IT hardware checklist is just what you need. ✓ Clean up your computer components Wipe your monitor with clean, […]

Different types of cybersecurity threats and how to protect your SMB from them

Different types of cybersecurity threats and how to protect your SMB from them

Despite the massive number of data breaches globally, a recent study by Deloitte found that only 25% of organizations are planning to defend themselves against such. This is alarming, especially with the omnipresent cyberthreats to small- or medium-sized businesses (SMBs).

Here are the common types of cybersecurity threat you should watch out for and some tips on how to mitigate them.

Best Chrome extensions to install

Best Chrome extensions to install

Google Chrome is fast, clean, and versatile. It delivers a great browsing experience to users, so it’s no surprise that it has the widest user base out of all web browsers. It’s also expandable and customizable, thanks to the thousands of extensions available at the Chrome Web Store. It can be quite taxing to sort […]