5 Ways to improve client experience through robust IT

If you face stiff competition from other law firms in your area, you need to stand out by ensuring positive client experience. One of the best ways to do this is by employing the power of great IT.

Here are examples of how IT can be used to improve customer experience:

#1. Simplify data entry with automation

Many law firms today use customer relationship management (CRM) software to keep track of their interactions with their clients.