"We originally moved over to Vertex in 2010 because our former service provider only maintained our internal network. The problem was that there were so many cases where something would go wrong and he would claim that it’s not within his domain. In our business, IT is so mission critical that stability and predictability of service is a big deal – I just want to sleep at night without worrying about IT. What’s more, the financial implication of us being down grossly outweighs what we would be saving if we were to go with half a solution. We realized, we couldn’t afford to not buy the complete package. All I need is one point of contact to resolve any issue that comes up. We estimate that by subscribing to a Fully Managed Service plan from Vertex, it has saved our business approximately $29,120 per year, just in prevented downtime, not including the cost of lost opportunity. The reason I like our arrangement with Vertex Solutions is because I don’t have time or knowledge to address any IT issues and they have a plethora of knowledge and the right solutions. I am prepared to pay every month for a service that provides the complete package, which Vertex has continued to deliver on, year after year."